Concierge

Software for concierge services, built around changeover days.

The planning, the cleanings, the owners and the messages in one place, whether travellers book through Airbnb, Booking or direct.

A Haussmann-style building in Paris

What gets stuck during the week.

  • Three departures the same morning, three cleanings before 4 pm, and you can't be everywhere to check.
  • “Was the cleaning done?” The owner wants proof, and the photos are lost in WhatsApp.
  • Every month, every owner asks you how much he made.
  • A company email for six people and three properties. Twenty minutes of calculating before you can reply.
  • A property costs you more in cleaning than it earns you, and you don't see it.
  • “Can we drop our bags before 4 pm?” at midnight, in English.

The concierge service, day to day.

The planning

All the properties, one view.

One line per property, one bar per stay, one colour per way of booking. A stay opens up: who, how many nights, what the platform keeps, the police registration form.

You follow everything in the app, on the computer or the phone.

Cleanings from photos

One photo per room, read by AI.

The cleaner sends one photo per room. The AI says what isn't done (a bed not made, towels on the floor), and a room with no photo is spotted right away. You approve, or you send them back. The AI decides nothing.

The cleaner takes the photos from their phone.

Owner space

Each owner sees his month.

Each owner has his own page. His upcoming nights, the monthly statement (rents, what the platforms keep, your commission, what is left for him) and the photos of the approved cleanings.

The tool pays out nothing and holds no money. The rents come from the platforms.

And for every concierge service.

Company requests

The email read, the quote ready.

A company writes the way it writes. Dates, number of people, properties, an invoice in the company's name, a late arrival. The AI fills in the form. The quote comes from your properties that are really free and their prices, never from the AI. You read it and send it.

Nothing goes out without you.

Messages

The auto-reply, in the traveller's language.

A traveller writes on WhatsApp or by email, in French, English or Dutch. The assistant answers in his language with your properties that are really free and their price, answers about access and keys, and books direct. It goes quiet as soon as you write.

WhatsApp and email.

What your properties say

What you never have time to look at.

The tool reads your year and tells you plainly. The cleaning that always takes longer than planned, the property that earns you the least among those of its size, the nights stuck between two stays. With the next step ready.

The figures are worked out from your planning.

Who to bring in

Travellers for the week.

For the quiet weeks, the tool suggests a type of guest, why now, the note to send and the ad to post. An NGO bringing its teams together for a conference, employees on assignment, the exhibitors of a trade fair. The places and events are examples.

You read, you edit, you send. Nothing goes out without you, and the tool promises no result.

The assistant

An assistant that reads your planning.

Between two key handovers, you ask which cleanings are still to do, who arrives tonight or which property is free on Saturday. It answers with your data. It books and cancels nothing for you.

In the app, on the computer or the phone.

The questions I get asked.

Can I keep Airbnb, Booking and my booking tool
Yes. Each property has a calendar address to paste into Airbnb or Booking, which read it again from time to time.
Does the tool collect the rents
No. It calculates each owner's statement, but pays out and collects nothing. The rents come from the platforms.
Does the tool tell me the rules in my city
No. Short-let rules change from one town to the next. The tool gives no cap and no date, so check with your town hall.
Is the tool in my name
Yes. Your name, your properties, your owners and your prices.

The same, in your name.

Write to me on WhatsApp with how you run your concierge service. I reply within 24 hours.

Airbnb concierge software, cleanings checked from photos and owner space | Marcelin Bedy