Independent hotel

Software for a small hotel, built around the front desk.

The planning, group requests, the messages and the tourist tax in one place, alongside your booking software.

The stone front of a small independent hotel

What gets stuck at the front desk.

  • A seminar email arrives. 9 people, a couple, breakfast, a room on Wednesday. Twenty minutes of calculating before you can reply.
  • “Do you have a room tonight?” arrives during a check-out. You answer an hour later, and the guest booked on Booking.
  • Tomorrow's breakfasts, you count them in the evening, by hand.
  • The couple from Bilbao arrives tomorrow. Their police registration form is waiting in a pile.
  • A Booking reservation cancelled the day before, and the room stays empty.
  • November and Sunday nights are empty, and you don't know who could come.

The hotel, day to day.

The planning

18 rooms, one view.

One line per room, one bar per stay, one colour per way of booking. Direct, Booking or phone. A stay opens up: who, how many nights, breakfast, the deposit and the balance, the tourist tax, the police registration form. The tool refuses to sell a room twice for the same nights.

It sits next to your booking software, without replacing it.

Group requests

The email read, the quote ready.

A company writes however it likes. The dates, the number of people, breakfast, a room, the invoice. The AI reads the email and fills in the form. The quote comes from your price grid and the rooms that are really free, never from the AI. You read it, edit it and send it.

Without AI, the form is filled in by hand. Nothing goes out without you.

Today

Departures, arrivals, breakfasts.

The departures with the tax to collect, the rooms to redo before the next arrival, the arrivals with their time, tomorrow's breakfasts for those who took it. For a foreign guest, the police registration form. He fills it in on his phone before coming, and you sign it at the front desk.

The guest fills in his form on a web page. You sign in the app.

The tourist tax

The total to pay over, worked out.

The tool adds up the tax collected since the last payment, at your town's rate and your star rating, and reminds you of the deadline. It calculates, you file the declaration.

The rate is set to your town's.

And for every hotel.

Messages

The auto-reply that sells direct.

A guest writes on WhatsApp or by email, in French, English or Dutch. The assistant answers in his language with your rooms that are really free and their price, answers about access, parking and breakfast, and books direct. The stay lands in the planning, with the deposit link. It goes quiet as soon as you write.

WhatsApp and email.

Direct booking

A page to book with no commission.

The guest picks his dates, sees the free rooms with their price, adds breakfast if he wants it and pays a deposit. He gets the page for his stay, with the access and the door code for a late arrival.

The guest pays by card, the money goes to your account.

What your year says

What you never have time to look at.

The tool reads your year and tells you plainly. What Booking kept in commissions, reservations cancelled the day before, who takes breakfast depending on how they booked, the least rented room, past guests who came direct. With the message ready to send.

The figures are worked out from your planning.

Who to bring in

Guests for the week and the winter.

For each quiet spell, the tool suggests a type of guest, why now, the note to send and the ad to post. A conference at the convention centre, the technicians of a port, patients' relatives through the hospital social services, cyclists, school trips. You write to the department concerned, never to individuals. The places and events are examples.

You read, you edit, you send. Nothing goes out without you, and the tool promises no result.

The assistant

An assistant that reads your planning.

Between two guests, you ask who arrives tonight, how many breakfasts tomorrow or how many rooms are free on Saturday. It answers with your data. It books and cancels nothing for you.

In the app, on the computer or the phone.

The questions I get asked.

Can I keep my booking software
Yes. The tool sits next to it. It doesn't connect to Booking. A link with software like Mews is possible.
Does the AI set the prices in the quote
No. It reads the email and fills in the form. The prices come from your price grid and the rooms from your planning. You read it before sending.
Does the tool file the tourist tax
No. It calculates the total collected and reminds you of the deadline. You file the declaration and pay it over.
Is the tool in my name
Yes. Your name, your rooms, your prices and your rules.

The same, in your name.

Write to me on WhatsApp with how you run your hotel. I reply within 24 hours.

Independent hotel software, planning, group requests and direct booking | Marcelin Bedy